Frequently Asked Questions

What is Teen Health Connection?
We are a non-profit healthcare practice that provides a safe, family-centered environment for adolescents ages 11 to 22, to receive medical and mental healthcare services along with health education.  Teen Health Connection is a patient-centered medical home providing coordinated and unique quality healthcare to all patients. 
What is a patient-centered medical home model?
The patient-centered medical home model is an approach that provides coordinated and high quality healthcare that is accessible, culturally competent, comprehensive and uniquely suited for each patient.  
What types of Mental Health Services do you provide?
We provide individual and family-based counseling to address issues such as: anxiety, depression, relational stress, sleep problems, school performance issues and weight and body image concerns. 
What types of other programs do you offer? 
We have a number of health education and prevention programs including our Girls Educated and Motivated for Success, Teen Advisory Board and Youth Drug Free Coalition. 
What type of insurance do you accept?
Teen Health Connection accepts private insurance and Medicaid.  We work with patients without insurance on a sliding fee scale.  If you have TRICARE please call our office to see if we accept your insurance.
Does my parent/guardian have to attend my appointments?
Your parent/guardian must attend the first appointment and we encourage parents/guardians to attend subsequent appointments. 
What is the age range of the patients at Teen Health Connection?
Teen Health Connection serves any adolescent ages 11 through 22.  
What is the Teen Health Connection appointment cancellation policy?
Please call 24 hours in advance to cancel or reschedule an appointment.  
What should I bring to my appointment?
Please bring your insurance card and your insurance co-payment to all appointments.  If it is your first appointment, please bring your immunization records.
What time should I arrive for my appointment?
If it is your first appointment, you must arrive 15 minutes early to complete paperwork.  Current patients should arrive 10 minutes early.  If you are more than 15 minutes late, you may be asked to reschedule your appointment.
Where can I get more information?
You can sign-up for our monthly e-newsletter, follow us on Facebook, follow us on Twitter and follow us on Instagram at Teen Health Connection.